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Secretaries are central to any business; they are the essential staff who make day-to-day activities happen and whose professional efficiency enables executives and managers to work effectively. The varied role of the secretary will require excellent IT and organisational skills together with strong interpersonal and communication skills. An effective secretary must be flexible yet organised, structured and possess a composed manner to be able to work under pressure, managing and prioritising work loads.
The Pitman Training Secretarial Diploma covers a wide range of the skills required by effective secretaries - from keyboard and typing speed development to total mastery of the most common business software and business communication techniques.

Sounds like you? Then click below for more information on:

• The courses that you study as part of the diploma
• The cost of the diploma and how you can pay for it
• Managing your studies whilst working or job hunting
• More about the role of a Secretary

OR

You can contact us on 0800 112 3034, or click here to send us an enquiry if you prefer and we will be happy to answer your questions.

Need some help with job hunting? No problem - as one of our diploma students you will be eligible to attend our CV writing and interview skills workshops at no extra charge.

What does a Secretary do?

A secretary is responsible for the smooth running of the administration and clerical duties. There are several things secretaries do. They make appointments and cancel appointments for the person for whom they are working. They handle telephone calls and pass on the relevant information and hold back irrelevant information, they maintain paper work, filing responsibilities and much more. They even do the typing work for the person whom they are working for.

A secretary handles a lot of tasks for his or her own boss. It is believed that women make good secretaries because they usually have administrative skills. A secretary would type out letters, file bills and letters, maintain files, take phone calls for their boss, transfer important calls to the boss, handle their appointments and calendar, schedule and cancel appointments, organize meetings, cancel meetings, make travel arrangements and accommodation for the person they are working for. A secretary would learn the intricate details of the job and soon would know what needs to be done in the office. They should be capable to control the work environment if their boss is absent.

A secretary works in a school, college, university, hospital, office, corporate office, government, and government organizations and sometimes for private employers. A secretary's job involves a lot of sifting and sorting things to do. The person can expect to be extremely busy all the time answering and making phone calls. A person with a lot of energy and good organizational skills will do well in these jobs. Indeed, the job needs a person who has a lot of energy.